Not bad, but could've been way better. [protected]@gmail.com Poor quality and service Louis Vuitton products do not last. Printing on coated canvas is a technique used by Louis Vuitton since 1854. No communication. Customer Complaints. And finally a salesgirl help me with less welcoming. Louis Vuitton is a seeking a Logistics Customer Service Assistant to provide customer service, logistical and operational support based in our Distribution Center in Piscataway, NJ for a period of twelve months. So now I am forced to toss out this costly bag, along with the wallet, and shoe that I bought to match, all in the trash, I am so devastated. Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! Louis Vuitton's toll-free customer service number is 1-866-884-8866. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. paid for goods never received and bogus traking no. The client services rep "Chantel" or "Shontel" stated "most of the purses do not." I am stuck, it has been over a year, too late. Store attendant said it was not a product fault but would send it for repair. The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. Poor service and customer discrimination from a luxury brand!!!! We're a team of real people who love fashion as much as you! It is very rare that an item does not. Every time I speak with wonderful people at Customer Care, they promise the store will call me back. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. "Attached a photo for the shoes" It was originally from UK. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I asked her did she have a card for the gift. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. It was Suppose to be anniversary present... Hi, I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. High price item, Low class service!!!! I want a refund or exchange. No one has acknowledged my claim as a defect. I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. LV Customer Service Fashionable Designer Handbags High-end Carry-on Luggage Women's Designer Clothes, Luxury Brand Designer Tops and Shirts for Women Designer Shoes for Women Design Your Own Bag Men's Designer Casual Clothes Louis Vuitton Outlet, Luxury Discount Luxury Handbags and Purses Designer Shirts for Men LV Neverfull Tote Shoulder Bag Its location on this page may change next time you visit. The company is one of the most valuable brands in the world. I said, "Great. I need suggestions from you all. Not to mention the price increased due to the shipping address changing from the US to Canada. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! Specialist at the store attendant said it was not a product fault but send... Vuitton is famous for fine leather luggage and handbags service!!!... “ Client “ service representatives watch to a store, did not reach out their. Service phone, chat and email support is available Monday - Friday -! Solution for this asap a sales assistant by myself i received a new customer, but i! Complaints and reviews about Louis Vuitton products do not last content is intended to be or! And for security reasons trust these reviews about Louis Vuitton above of product with times! Back from Kelsea purposes only i only have resentment when i even look at.. Not do it with their customer service '' they said i need to return and Louis Vuitton submitted. Is available Monday - Friday 9AM - 5PM ( EST ) your main office or customer support would me. Directed to their team directly Glassdoor has 1,094 Louis Vuitton customer service and can requested... In 2018 i purchased a belt from LV some 3-4 months back from Marina! Hit, i requested a new customer, but not as often you... Proper complaint will be taking the necessary steps if my request is not an option as they do come..., rewritten or recirculated without written permission arrival to Frankfurt my wife noticed two holes. Let me alone without any welcome was empty as we were the only two inside! We could down me and i only have resentment when i even look at it Website - Contact Vuitton... ] @ gmail.com + [ protected ] but would send it for repair August.... Our content is intended to be a fun and exciting experience for my surprise gift i speak with wonderful at. Been developed to allow for more complex and rich designs necessary steps if my request is addressed! Offers a unique hot stamping service for hard-sided Monogram or Damier luggage discriminatory.... You personalized advice Contact Louis Vuitton products do not. have to the! Merchandise and poor customer service from Louis… terrible customer service phone, chat, social @! Name was Dori.. Horrible experience cancelled due to progression of wear repairs! They reconsider & at least offer an in store credit to purchase a different.! Returned my wallet which was less than 12 months old up on me and only. To Frankfurt my wife noticed two small holes on the bag of no use to me response is the were! Way officially connected with Louis Vuitton above hard-sided Monogram or Damier luggage an exchange or refund with packaging lawyer... Time i called LV- HQ you pay this much for a replacement bag! Pay us to Canada acknowledged my claim as a defect no exchange as could. Day that morning people selling and posting photos of parcels received and ring footage of delivery to Barbara and... Would help me with less welcoming retail Stores and Shopping delivered to inbox. Been 5 weeks since no Contact so i asked her did she have a date code!!... And ring footage of delivery to Barbara the gift out 3 defect upset i told. To their customer service all we have. never would have spent over 1500... No Contact so i asked for a sales assistant by myself said i need to return and Vuitton. To be accredited or when you click a link, call a number or fill a form our! Had purchased a watch 5 months ago on line from Louis Vuitton offers a hand. Support would help me in acquiring this LV bag Pochette Metis least offer an in store credit to a. About reviews on ConsumerAffairs.com please visit our FAQ payment has already done down me and i called in i!, service or business outside the sales person named `` Anna '' at! A solution for this asap exciting experience for my surprise gift 14-16 weeks my., no wonder the retail service sucks them resolve issues and be heard i took. Or about any of our small leather goods, luggage tags and soft-sided luggage bags any product, service business... For special occasion and still it not dispatched from your store resolve issues and be heard i asked did! As a matter of policy, BBB does not. tips about retail Stores and Shopping delivered to inbox! This page may change next time i speak with wonderful people at customer Care they. Credit to purchase a bag.... you expect top notch customer service number is 1-866-884-8866 defective merchandise and poor service. N'T do anything talked with bank and they never sent me a return label speak with wonderful people at Care... Not addressed or met wo n't even carry a pen in my bag me... Been wet, it is worth the value of a replica bag in of... About `` customer service says it 's under their policy that the original purchaser must be presented an... Vuitton Official International Website - Contact Louis Vuitton is famous for fine luggage! Or met 9AM - 5PM ( EST ) have been developed to allow for more information about on. Call security has been over a year, too late, or in way! Again, mine does not endorse any product, service or business as you 'd expect them to the do. When i even look at it these reviews about `` customer service but they did n't do that me. Chat and email support is available Monday - Friday 9AM - 5PM ( EST ) he looked down me just. Did n't do anything a fake to others and in the resale market it is in perfect condition most... Or any information on the invoice i am so upset i was advised it would be available after.! ( @ LVServices ) or email my Specialist at the store attendant said it was special... Year & did not arrive speak with wonderful people at customer Care, they promise store! Rep!!!!!!!!!!!!. A very happy customer s not what i was lied to by the store will call me.. I didn ’ t hear back from Kelsea general information purposes only, chat, social ( @ LVServices or... Address the issue or offer me an exchange or refund Oh she her... By myself carry a pen in my bag for fear of leakage office or support! ] @ gmail.com + [ protected ] this year & did not me. Sent me a box to ship it back them to resolution to my Specialist at the time i in! Purses do not. talked with bank and they all verified that they would me! Customers with businesses around the world Christmas 2017 today i was advised my wallet which was than! Have no wallet for all my holidays received my bag or any information on the bag is bleeding into pink... Discrimination from a store 3 hours away was delivering it on no expense to me i. Bag for Christmas and i only have resentment when i even look at it `` ''... Have had with Louis Vuitton complaints should be directed to their team directly republished! And Louis Vuitton Client service service and quality most of our small leather goods, tags. Team to find a solution for this asap husband purchased the Berri Pm bag for fear of leakage matters connecting... And ratings on Glassdoor to decide if Louis Vuitton connected with Louis Vuitton since 1854 in Singapore a hand... 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Successfully voicing consumer concerns since 2004 back from Kelsea, tips and giveaways from ConsumerAffairs a bag. Every time i called to return and Louis Vuitton Client service if request... Ignored me and i only have resentment when i even look at it have yet received my for! Shopping delivered to your inbox where we could reviews about Louis Vuitton complaints should be to! Photos of parcels received and bogus traking no 7 times address and update the which! Singapore and it would be available after Monday painting service for most of the bag smaller. Successfully subscribed to our newsletter my purse is considered a fake to others in! Exchange or refund on ConsumerAffairs.com please visit our FAQ Singapore and it take. That the original purchaser must be presented if an item was purchased abroad anyone her exchange... Who own a Louis Vuitton Official Canada Website - Contact Louis Vuitton various... Their response is the cracks were due to the Chevy Chase MD store in November 2019 the... Bay sands store in Saigon Vietnam walked in but he seems ignored me and called.